Started as a TPM writing dashboard requirements. Became the person who architects, builds, and ships entire production platforms — using AI as my engineering team. At Verizon I led delivery of the Product Analytics Cloud running broadband network ops at billions-of-rows scale with sub-500ms SLA. I run a hybrid team of 18 AI agents + human engineers. Most PMs talk AI strategy; I ship production AI systems every week — owning the full lifecycle from requirements through deployment and monitoring.
Experience
Verizon
Apr 2024 – Present · Irving, TX
AI-First Delivery Lead — Product Analytics Cloud (PAC)
Platform Scale
- Architected and shipped the Product Analytics Cloud end-to-end: 14 micro-frontends via Module Federation + 13 FastAPI microservices across Citus, BigQuery, Dremio & Redis — billions of rows, sub-500ms SLA on every endpoint
- Built an NL→SQL AI Assistant across 3 data lakes — 100% routing accuracy, zero hallucinations, 534-example training corpus
Key Deliverables
- Broadband 360 — nationwide fleet analytics, 100+ endpoints, <50ms loads · Customer 360 — router diagnostics, speed tests, WiFi stations
- Self-Service Report Builder — drag-and-drop canvas, 38 widget types, AI-recommended charts, PDF/PNG export
- Real-Time Situation Room — 7 anomaly detectors, health scoring, SSE-driven live monitoring
- Enterprise security: OIDC SSO, granular RBAC, SHA-256 hash-chain audit logs, GDPR exports
AI Orchestration
- Built and direct an 18-agent AI delivery team (security auditor, code reviewer, architect, QA, DevOps, deploy engineer) alongside onshore/offshore engineers — cutting cycles from weeks → days → same-day
React 18Module FederationViteFastAPIPythonCitus / PostgreSQLBigQueryDremioRedisClaude APIAWS BedrockSSEOIDCNginx
Zoom Video Services
Jun 2022 – Jan 2024 · Remote, US
Technical Program Manager / Product Manager
- Led end-to-end delivery of Google Pay & Apple Pay integration, Loyalty Refer-A-Friend program, and Small Business admin onboarding across iOS, Android & web
- Engineered marketing push notification campaigns (iOS + Android) via data-driven targeting; drove mobile & desktop banner optimization
- Led ServiceNow HR integration (Incident, Change, HR Service Delivery); customized workflows for HR & vendor management at scale
- Directed globally distributed teams across engineering, design, QA & business; owned roadmaps, dependencies, and executive escalations
Verizon
Jul 2016 – Jun 2022 · 6 yrs · Dallas, TX
Program Manager — Program Management Office
- Spearheaded 5G router integration with My FiOS iOS & Android apps; integrated Alexa & Google Home voice assistants for account, billing & parental controls
- Churn analysis resulting in a 30% net reduction among 1 million customers
- Implemented ServiceNow for enterprise vendor management; drove ELK Stack & Kibana analytics; pioneered AR integration for 5G router placement
Verizon
Jun 2011 – Jul 2016 · Dallas, TX
Project Manager / Product Manager → Business Analyst / Developer → Mobile Application Developer
- Owned full SDLC for Verizon Customer Support Site & Mobile Apps; integrated Endeca Search with NLP enhancements; sole POC bridging business & engineering
- Built cross-platform mobile web apps (HTML5, JS, XQuery); led Nuance speech technology integration into Verizon My FiOS; reengineered legacy .NET application
- Led nationwide "Gaming Sites & Verizon" intern program (180+ interns, 2011) — sole intern extended a full-time offer